AGB

OVERVIEW

Welcome to TONIVIS. The terms “we”, “us” and “our” refer to TONIVIS. TONIVIS operates this store and website, including all related information, content, features, tools, products and services, in order to provide customers with our online shopping services.

TONIVIS is powered by Shopify, which enables us to provide the Services to you. These Terms of Service describe your rights and responsibilities when you visit our website, browse our products, place an order, or use our services.

By visiting, interacting with, or using our website, you agree to be bound by these Terms of Service, our Privacy Policy, Shipping Policy, and Refund Policy. If you do not agree to these Terms, you should not use or access our website.

SECTION 1 - STORE INFORMATION

Store name: TONIVIS
Legal business name: TONIVIS LIMITED
Website: https://www.tonivis.com
Email: hello@tonivis.com
Phone: +852 90525358
Business address: Unit 1-C2, 7/F, Block 3, Nan Fung Industrial City, 18 Tin Hau Road, Tuen Mun, New Territories, Hong Kong

SECTION 2 - ACCESS AND ACCOUNT

By using our website, you confirm that you are at least the age of majority in your place of residence, or that you have given consent for any minor dependent to use this website under your supervision.

You may be asked to provide information such as your name, email address, billing address, shipping address, phone number, and payment information. You agree that all information you provide is accurate, current, and complete.

If you create an account, you are responsible for maintaining the confidentiality of your account login details and for all activity under your account.

SECTION 3 - OUR PRODUCTS

We make reasonable efforts to display product information accurately, including product names, descriptions, photos, materials, sizes, prices, and availability.

Please note that product colors may appear slightly different depending on your screen, device settings, lighting, and display quality.

We reserve the right to update product descriptions, prices, availability, and promotions at any time without prior notice.

SECTION 4 - ORDERS

When you place an order, you are making an offer to purchase products from TONIVIS. An order is not accepted until payment has been processed and the order has been confirmed.

We reserve the right to accept, refuse, cancel, or limit any order at our discretion. This may include cases involving suspected fraud, payment issues, incorrect pricing, inventory errors, shipping restrictions, or incomplete customer information.

If we cancel or change an order, we will try to notify you using the email address, billing address, shipping address, or phone number provided at checkout.

SECTION 5 - PRICES AND PAYMENT

All prices are shown in the currency displayed on the website at the time of purchase. Prices, discounts, promotions, and product availability may change without notice.

Unless otherwise stated, product prices do not include shipping fees, taxes, customs duties, import fees, or other charges that may apply to your order.

You agree to provide current, complete, and accurate payment and billing information. Payments are processed through secure third-party payment providers.

SECTION 6 - SHIPPING AND DELIVERY

Shipping information, estimated delivery times, shipping fees, and related details are described in our Shipping Policy.

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, local holidays, weather, incorrect shipping information, or other events outside our control.

For international orders, customs duties, import taxes, or local fees may be charged by the destination country or region. These charges are the customer’s responsibility unless otherwise stated at checkout.

SECTION 7 - RETURNS, EXCHANGES, AND REFUNDS

Returns, exchanges, and refunds are handled according to our Refund Policy.

Customers must contact us before sending any item back. Items returned without first requesting a return may not be accepted.

Refunds are issued to the original payment method after the returned item has been received and inspected, if the return is approved.

SECTION 8 - ACCURACY OF INFORMATION

We try to ensure that information on our website is accurate and current. However, there may occasionally be errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping fees, delivery times, or availability.

We reserve the right to correct errors, update information, cancel orders, or change details at any time, including after an order has been submitted.

SECTION 9 - WEBSITE USE

You agree not to use our website or services for any unlawful, harmful, fraudulent, abusive, or misleading purpose.

You must not attempt to interfere with the security, functionality, or operation of the website, or use the website to transmit viruses, malware, spam, or other harmful content.

You must not copy, scrape, reproduce, resell, or exploit any part of the website without our written permission.

SECTION 10 - INTELLECTUAL PROPERTY

All content on this website, including text, product photos, graphics, logos, images, videos, designs, and layout, is owned by or licensed to TONIVIS and is protected by intellectual property laws.

You may use the website for personal, non-commercial shopping purposes only. You may not copy, reproduce, distribute, modify, display, publish, or use our content without prior written permission.

SECTION 11 - THIRD-PARTY LINKS AND TOOLS

Our website may include links to third-party websites or tools. We are not responsible for the content, accuracy, policies, security, or practices of third-party websites.

If you access third-party websites or services, you do so at your own risk and should review their policies before using them.

SECTION 12 - RELATIONSHIP WITH SHOPIFY

TONIVIS is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

Any sales and purchases made through our store are made directly with TONIVIS. Shopify is not responsible for any aspect of the sales transaction between you and TONIVIS, including products, order fulfillment, shipping, returns, refunds, or customer service.

SECTION 13 - PRIVACY

Personal information collected through our website is handled according to our Privacy Policy.

Because our store is powered by Shopify, Shopify may collect and process personal information in order to provide and improve the services used by our store. You can learn more about Shopify’s privacy practices at:

https://www.shopify.com/legal/privacy

SECTION 14 - CUSTOMER FEEDBACK AND REVIEWS

If you submit reviews, feedback, photos, suggestions, or other content to us, you grant TONIVIS the right to use, reproduce, publish, display, and share that content for business, marketing, customer service, or website improvement purposes, where permitted by law.

You are responsible for ensuring that any content you submit is accurate, lawful, and does not violate the rights of any third party.

SECTION 15 - DISCLAIMER OF WARRANTIES

Our website and products are provided on an “as is” and “as available” basis, except where expressly stated otherwise.

We do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times.

Some jurisdictions do not allow certain warranty limitations, so some of these limitations may not apply to you.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, TONIVIS shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of our website, products, or services.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold harmless TONIVIS, its affiliates, employees, partners, service providers, and agents from any claims, damages, losses, liabilities, or expenses arising from your breach of these Terms, your misuse of the website, or your violation of any law or third-party rights.

SECTION 18 - TERMINATION

We may suspend or terminate your access to the website or services if we believe you have violated these Terms or used the website in a harmful, unlawful, or fraudulent manner.

The sections of these Terms that by their nature should survive termination will continue to apply.

SECTION 19 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide services to you shall be governed by and construed in accordance with the laws of Hong Kong.

You and TONIVIS agree to submit to the jurisdiction of the courts of Hong Kong.

SECTION 20 - CHANGES TO THESE TERMS

We may update or replace these Terms of Service from time to time. Any changes will be posted on this page.

Your continued use of the website after changes are posted means that you accept the updated Terms.

SECTION 21 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

TONIVIS LIMITED
Unit 1-C2, 7/F, Block 3, Nan Fung Industrial City
18 Tin Hau Road, Tuen Mun, New Territories
Hong Kong

Email: hello@tonivis.com
Phone: +852 90525358
Website: https://www.tonivis.com