Widerrufsrecht

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be unworn, unused, in the same condition that you received it, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at hello@tonivis.com with your order number and reason for return. Items sent back without first requesting a return will not be accepted.

Return warehouse address:
Building 3, Jingyou 398, Puyang Town, Xiaoshan District, Hangzhou, Zhejiang, China

If your return is accepted, we will send you return instructions and let you know where and how to send your package.

Damages and Issues
Please inspect your order when it arrives. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at hello@tonivis.com with your order number and photos of the issue so we can evaluate the problem and make it right.

Non-Returnable Items
We cannot accept returns for items that have been worn, used, washed, altered, damaged by the customer, or returned without original packaging. Gift cards, customized items, and items marked as final sale are also non-returnable.

Exchanges
The fastest way to get a different size or style is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be unworn, unused, in its original packaging, and include proof of purchase.

Return Shipping Costs
If the item is defective, damaged, or incorrect, TONIVIS will cover the return shipping cost. For other returns, the customer is responsible for return shipping costs.

Refunds
We will notify you once we have received and inspected your return. If approved, the refund will be issued to your original payment method within 7–10 business days. Please note that your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@tonivis.com.